1.Pricing & MOQ
Q1: What is the minimum order quantity (MOQ)? Is mixed loading allowed?
A:
· Electric logistics vehicles: _2_ units; Electric agricultural tricycles: _2_ units; Electric off-road vehicles: _2_ units.
· EV chargers: _1_units for AC chargers; _1_ units for DC chargers.
· Mixed loading is supported. Maximum_5_product categories per full container, with total order value no less than _5,000_US dollars.
·
Q2: What is included in the quotation? Does it cover freight and certification fees?
A: Quotations are based on FOB China Main Ports (_Shanghai_, _Ningbo_, _Qingdao_).
· Included: Ex-factory price, standard packaging cost and domestic inland freight to port.
· Excluded: International ocean freight, destination port clearance fee, import tariff and certification fee. We can assist with certification application at actual cost.
Q3: What are the payment terms? Do you accept Letter of Credit (L/C)?
A:
· Standard term: _30_% T/T deposit,_70_% balance against copy of Bill of Lading.
· Irrevocable Sight L/C is acceptable for orders over _20,000_ US dollars.
· For new clients: _100%TT_
2. Production & Logistics
Q1: What is the production lead time and delivery cycle? How long does sea freight take to different destinations?
A:
· Production lead time: _30_ days for standard models; _60_days for customized products; _15_ days for EV chargers.
· Sea freight transit time:Europe (Rotterdam, Hamburg): 28-35 daysAfrica (Lagos, Mombasa): 35-45 daysMiddle East (Dubai, Jeddah): 20-25 daysSoutheast Asia (Bangkok, Ho Chi Minh): 7-15 days
3.After-sales Service & Warranty
Q1: What is the warranty period? Do you have overseas service points?
A:
· Complete vehicle: _3 year or _60,000 km (whichever comes first).
· Battery: _3 year or _80,000 km
· EV chargers: _3 year
· Support: Overseas service partners + 7*24 English online technical support. Spare parts will be delivered via DHL within __24__ hours.